What is it?
Pretty much all alarms have the ability to send a PANIC or DURESS signal to the monitoring station. A Panic signal is one that also triggers the alarm and sounds the siren. A Duress signal is a silent notification sent to the monitoring station without triggering the alarm.
Why would you do it?
If you’re at home and don’t feel safe, or suspect that there is an intruder on the property or in the house, trigger the Panic alarm. The signal will be sent even when your alarm is not set, so this can be helpful in removing unwanted guests or scaring away intruders.
If you are being forced to ‘unset’ your alarm against your will, use the Duress option.
How do you do it?
The method varies among alarm manufacturers, but there will either be a dedicated PANIC button (sometimes ‘P’), or a combination of two keys pressed simultaneously.
For the Bosch alarms that Safegard installs, pressing STAY(*) and AWAY(#) together will send a PANIC signal to our monitoring station. The (1) and (3) keys will also work.
On remotes, a combination of any two keys pressed at the same time will do the trick.
NOTE: a Panic signal is sent regardless of whether or not the alarm is set.
To send a DURESS signal (on a Bosch alarm), add (9) to the end of your alarm code. For example, if your alarm code was 1234, enter 1-2-3-4-9-#(AWAY).
What happens when Safegard receives a Panic signal?
Upon receipt of a Panic or Duress signal, the official response of the Safegard monitoring team is:
- Ring the premises,
- If there is no reply, ring ONE cellphone backup,
- Send a guard.
Sometimes in special cases, such as night-time businesses in high risk areas, or individuals with specific circumstances, the response may be an immediate call to the Police.
Set a Duress Password with Safegard
If you wish you can set up a Duress password with our monitoring station. This is a second password that tells us all is NOT right. It is common for night-time businesses to have a ‘safe’ and an ‘unsafe’ password. i.e. the client sends a Panic or Duress signal – the Safegard monitoring station rings the premises and asks for a password – the client gives the DURESS password – Safegard rings the police.
It occasionally happens that a Safegard client will inadvertently press the Panic button by mistake. Sometimes people even sit on their remote and press the two simultaneous buttons, and children playing with a keyring can and do send us Panic signals.
All you need to do if this happens is answer your phone. We’ll ask for your password and that’s it.
To stop the alarm from sounding after a PANIC activation, just unset it as you would upon entry.