We have had a few situations of late caused when Safegard monitored clients have taken up their ISP's offer of VDSL (a much faster version of ADSL, or standard broadband Internet).
What the client hasn't known has been that their landline phone service has been changed to a VoIP phone service (over the Internet), which has meant the alarm is unable to send signals to the monitoring station.
First, VDSL does NOT have to mean that you lose your traditional landline. It can share the copper line with your phone. But many packages offered by ISPs include an Internet phone service because it is cheaper.
Second, if you do change your phone service to one that utilises the Internet rather than the old copper phone line, we do have a device to allow you to continue to be monitored. There is, however, a cost for this device which should be taken into account when you are considering changing your phone and Internet service.
Here are a couple of things for you to consider:
- If you change your Internet and phone provider, please let us know
- Before you change your internet and/or phone provider, we suggest that you ask your new provider whether or not the change will affect your monitored alarm.
If you have any questions or are considering changing to VDSL (or Fibre/UFB) give us a ring on 04 570 1070 and we will be happy to talk you through your options.
Changing contact numbers
When you set up your alarm monitoring, you gave us a set of numbers to call in case of alarm activation.
Some of our clients have been with us for ten years.
Are the numbers you gave us still relevant?
We ask that if you have changed your cellphone number or your personal circumstances (relationships change, neighbours move away etc.) that you give us a call and check your contact details.
If you missed a newsletter or notice, or just want to read one again, Safegard newsletters are now on our website. http://www.safegard.co.nz/safegard-newsletters.html
$200 Credit for referrals
We are still offering our clients a $200 credit on their Safegard account for any new monitoring client that they refer to us. We also offer $100 for alarm install referrals and $50 for alarm upgrade referrals. Keep them coming in please!