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April 2014

In This Issue

• Stay Mode
• Changing Telephone Provider
• UFB
• Client Communication

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Introducing… Stay Mode

Alarm Protection while you are at home

While some Safegard clients are well versed in using Stay Mode, it seems that many have never heard of it, or if they have, don’t know how to use this useful aspect of their alarm.

Simply put, Stay Mode is when you set your alarm while still at home. In Stay Mode, one or more pre-set zones of the alarm are activated while the rest are not. The most common application of this handy feature occurs at night when the residents go to bed. By setting the alarm in Stay Mode, the living room, entry hall and garage (for example) are now armed, while the master bedroom is not. When you get up in the morning you just unset your alarm.

Another application is in a large or spread out house or property, in which isolated zones can be armed when the resident is at the other end of the house.


A few facts about Stay Mode

  • All professional alarms have a Stay Mode. (Maybe a few cheap imports miss out but as far as we know there are no Safegard clients using these types of device.)

  • In some cases Stay Mode will need a technician to program, but a few instructions given over the phone will suffice for most.

  • For a prefect application of Stay Mode it might be advisable to install additional sensors and/or a second keypad in the master bedroom.

Important Notice to Safegard Clients changing
their landline phone provider!

If you are changing or looking to change the telephone provider of your monitored premises (home or business), please, please let us know.

In most cases a change of provider will not make a difference, but some providers require a special filter to be added to the line to ensure uninterrupted and continual communication with our monitoring centre.

In the worst case scenario, while the alarm might be sending us signals most of the time, there could be significant ‘drop-outs’ without the filter. Note that Telecom is one company that MUST HAVE a filter, so if you are changing TO Telecom it is essential that we know about it. Other companies may also require modifications.
 

UFB

Changing to alternative phone service providers

Ultra Fast Broadband is being rolled out throughout the Wellington district and many of our monitored clients are considering switching from the old copper wire to the new fibre optic internet service.

It’s important to note that in most cases this will disconnect your copper telephone line, and also your monitored alarm.

The same might apply if you are considering changing to Orcon or Vodafone or any other provider who advertises a 'landline' with their internet deals. The 'landline' phone service is likely to utilise the internet or cellular phone network for connection, not the old copper wire that's been in place for a century (and for good reason).

This is not a problem when making phone calls, but it will be a problem if your alarm is monitored via copper landline.

If you are thinking of switching to UFB or any alternative internet provider, check to see if your old copper landline will remain active. If not don't worry, we can offer an alternative communication path for your alarm using either the Internet or cellular data technology. Contact us for more information or visit our website.

While most don’t, some UFB providers do retain the copper service for exclusive telephone use. If you are unsure, ask your UFB provider about alarm monitoring or check their website.

Safegard Client Communication

Most of you will be aware that as of the end of last year (2013) Safegard is no longer sending out mountains of tree mail. Our primary means of communication with our customers is now by email.

In the near future we will be adding TEXT messaging (SMS) for minor monitoring activity. For many minor alarm activation situations, we will send you a TEXT, where currenty we are ringing your landline. Up until now, for these non-urgent activations, if there was no initial contact (for minor incidents such as an UNSET after an activation) we would leave it at that. For example, for loss of power to the alarm the protocol was to ring the landline (on the off chance that a fuse had blown that you were unaware of), and if no reply, to check back later to make sure the power had been restored.

Once out TXT Message system is in place, you will receive a TEXT sent to the first cellphone number in the account. In the above example (power loss) if it’s a case of you switching off the mains for some electrical work, ignore the TEXT. But if the loss of power is the result of a problem, you have been advised and can now do something about it. (Note for commercial clients with freezers and specific requests for AC Loss notification, we will still ring through the call list.)

IMPORTANT: If you wish to receive TEXT messages on a different phone number to the one we have as your first cell phone contact, let us know ASAP on 04 570 1070. Similarly, contact us if you want to review your phone number(s).

 

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