Important Notice to Safegard Clients changing
their landline phone provider!
If you are changing or looking to change the telephone provider of your monitored premises (home or business), please, please let us know.
In most cases a change of provider will not make a difference, but some providers require a special filter to be added to the line to ensure uninterrupted and continual communication with our monitoring centre.
In the worst case scenario, while the alarm might be sending us signals most of the time, there could be significant ‘drop-outs’ without the filter. Note that Telecom is one company that MUST HAVE a filter, so if you are changing TO Telecom it is essential that we know about it. Other companies may also require modifications.
Changing to alternative phone service providers
Ultra Fast Broadband is being rolled out throughout the Wellington district and many of our monitored clients are considering switching from the old copper wire to the new fibre optic internet service.
It’s important to note that in most cases this will disconnect your copper telephone line, and also your monitored alarm.
The same might apply if you are considering changing to Orcon or Vodafone or any other provider who advertises a 'landline' with their internet deals. The 'landline' phone service is likely to utilise the internet or cellular phone network for connection, not the old copper wire that's been in place for a century (and for good reason).
This is not a problem when making phone calls, but it will be a problem if your alarm is monitored via copper landline.
If you are thinking of switching to UFB or any alternative internet provider, check to see if your old copper landline will remain active. If not don't worry, we can offer an alternative communication path for your alarm using either the Internet or cellular data technology. Contact us for more information or visit our website.
While most don’t, some UFB providers do retain the copper service for exclusive telephone use. If you are unsure, ask your UFB provider about alarm monitoring or check their website.